Avoma and Fireflies are two of the most popular tools built around the conversation-intelligence layer — the analytics suite that scores calls, fills scorecards, and tells a sales manager who talked too much. AmyNote takes the opposite bet: skip the coaching suite, run from a phone, and capture the in-person conversations the other two cannot reach.
This review compares real pricing, honest strengths, and genuine weaknesses, so you can tell which problem you are actually solving before the renewal invoice tells you for you. Pricing reflects published rates as of May 2026.
Quick Verdict
Choose Avoma if you run a sales or revenue team that lives in scorecards and coaching, and you can stomach stacking paid add-ons to unlock them.
Choose Fireflies if you want broad integrations and the cheapest entry into conversation intelligence, and your meetings are mostly on Zoom, Meet, or Teams.
Choose AmyNote if your meetings are in person, on the phone, or multilingual, and you care more about privacy than coaching dashboards.
What We Compared
We looked at four things buyers actually feel after switching: true cost once the useful features are unlocked, where the tool physically captures audio, what the AI does beyond a transcript, and how each handles privacy. Free tiers were judged on whether they are genuinely usable or just a trial wearing a free badge. The number that matters is not the headline price on the marketing page — it is the all-in cost a real team pays once the features they came for are switched on.
Avoma: The Revenue Intelligence Platform
Strengths
Avoma is built for sales and customer-facing teams that treat every call as coachable. Its Conversation Intelligence layer adds auto call scoring, custom scorecards for frameworks like MEDDIC, SPICED, and BANT, a real-time answer assistant, topic intelligence, and performance dashboards. It also bundles agenda templates and group scheduling, so it doubles as a meeting-prep tool. On G2 it holds a strong 4.6 out of 5 across more than 1,350 reviews, and reviewers consistently call it affordable next to Gong and Chorus. The headline base price looks gentle: the Starter plan runs about $19 per seat per month billed annually.
Weaknesses
That gentle number is a floor, not a ceiling. The real coaching features sit in paid add-ons. Conversation Intelligence is $29 per recorder seat per month on top of your base plan, and Revenue Intelligence is another $29. Stack a base seat with both add-ons and a single sales rep can reach roughly $77 per seat per month. There is no permanent free tier, only a 14-day trial. Language coverage is narrower than its rivals at around 40 languages, and users report accuracy dips with heavy accents. Avoma is also bot-based and cloud-stored, which sensitive industries weigh carefully.
Best for
Mid-market revenue teams that already run a defined sales methodology and will open the scorecards every week. If MEDDIC fields are not already part of the rep workflow, the fully-loaded $77 seat is paying for software that never gets used.
Fireflies: Broad, Cheap, and Bot-Optional
Strengths
Fireflies is the value play. It supports 100+ languages, integrates with over 100 apps, and offers AskFred AI search across your transcript library. Conversation intelligence, team analytics, and API access arrive on the Business plan at $19 per seat per month annually — roughly a third of Avoma's fully loaded cost. The Pro plan is just $10 per seat per month annually. Crucially, Fireflies now supports bot-free recording through a Chrome extension and a desktop app for Google Meet, so you are not forced to send a visible bot into every call. Its G2 rating sits at a healthy 4.5 out of 5.
Weaknesses
The free plan looks generous with unlimited transcription, but the catches bite quickly. Storage is capped at 800 minutes per seat, and you get only 20 AI credits per month for the features people actually want, like AskFred and AI summaries. Run out and the advanced AI goes dark until you buy more.
Those AI credits are the hidden cost. Add-on bundles auto-renew monthly unless you pause them and run roughly 6 to 10 cents per credit, so a team that leans on AI summaries can quietly drift above the advertised seat price. The Pro plan also caps individual meetings at two hours. And for default recording, the bot still joins meetings visible to every participant — fine for an internal standup, awkward for a sensitive client call.
Best for
Teams that want conversation intelligence on a budget and live inside Zoom, Meet, and Teams — provided they map the AI-credit math and storage caps before rollout rather than after the first overage.
AmyNote: Bot-Free, Mobile, and Private by Design
Strengths
AmyNote runs as an app on the phone already in your pocket. No bot joins a call, no calendar integration to wire up, and no participant sees a third-party tool on screen. That makes it the only one of these three that natively handles in-person meetings, client lunches, site walks, and hallway conversations without extra hardware.
Transcription runs through OpenAI's Speech API and AI analysis through Anthropic's Claude Opus. Both providers contractually guarantee that user data is never used for model training. Audio is encrypted in transit and not retained after processing, and every transcript stays on the device with end-to-end encryption. AmyNote supports 120+ languages with real-time translation, the widest coverage of the three, and cross-session speaker identification remembers voices across meetings, not just within one call. Pricing is a single straightforward plan with no minute caps or per-feature add-ons, and there is a three-day free trial with no credit card required.
Weaknesses
AmyNote is mobile-first with no desktop app, so anyone who wants to work from a laptop is out of luck. It has no CRM integrations, none of Avoma's call scoring or coaching scorecards, no team analytics dashboards, and no video recording. There are no enterprise admin controls yet, and the brand is smaller, so internal champions sometimes have to defend the choice. If conversation intelligence is the whole reason you are shopping, AmyNote is not built for that job.
Best for
Solo professionals, consultants, in-person interviewers, and small multilingual teams whose meetings happen away from the Zoom rectangle and whose privacy posture is non-negotiable.
Side-by-Side Comparison
| Avoma | Fireflies | AmyNote | |
|---|---|---|---|
| Capture method | Bot on video calls | Bot, plus bot-free extension & desktop app | Phone mic, in person or on a call |
| Free tier reality | No free tier, 14-day trial only | Unlimited transcription, but 800 min storage & 20 AI credits/mo | 3-day full trial, no card |
| Entry price (annual) | ~$19/seat/mo Starter | $10/seat/mo Pro | Single flat plan |
| Cost to unlock the AI layer | Base + $29 add-on, up to ~$77/seat fully loaded | $19/seat/mo Business | Included, no tiers |
| Languages | 40+ | 100+ | 120+ with real-time translation |
| Sales coaching | MEDDIC, SPICED, BANT scorecards & call scoring | Conversation intelligence on Business | None |
| CRM & integrations | Native CRM + 100+ apps | 100+ apps | None today |
| In-person meetings | Not supported | Not the design | Native, primary use case |
| Privacy posture | Cloud storage, SOC 2, HIPAA on Enterprise | Cloud storage, SOC 2 | Contractual zero-training, audio never retained, local E2E storage |
So Do You Actually Need Conversation Intelligence?
This is the question the marketing pages never ask out loud. Conversation intelligence earns its keep in exactly one situation: a team that runs a structured sales methodology and reviews scored calls on a recurring cadence. If a manager opens the scorecards every Friday and coaches against them, Avoma's add-on stack pays for itself in faster ramp and cleaner pipeline data.
Outside that workflow, the intelligence layer is a dashboard nobody opens. Plenty of teams buy it because it sounds responsible, then discover six months later that the talk-to-listen ratios and topic trackers went unread while the bill kept arriving. Before paying for coaching analytics, the honest test is whether someone is contractually responsible for acting on them. If the answer is no, you are buying transcripts with an expensive hat on — and Fireflies' cheaper Business tier, or AmyNote's flat plan, will capture the conversation just as well.
The Bottom Line
The right tool matches the problem you actually have. Revenue teams that coach every call will get the most from Avoma, as long as the budget survives stacking Conversation Intelligence and Revenue Intelligence add-ons on top of the base seat. Teams that want conversation intelligence cheaply and live inside Zoom, Meet, and Teams should look at Fireflies — just plan around the AI-credit limits and storage caps before they bite.
Anyone whose meetings are mostly in person, mobile, or multilingual is the wrong customer for both. That is who AmyNote is built for: no bot, no calendar dance, no minute cap, no English-first ceiling, and a privacy architecture where both OpenAI and Anthropic contractually guarantee zero training on user data, audio is never retained, and every transcript stays on the device with end-to-end encryption. Try it free for three days at amynote.app, no credit card needed.
Originally published as an X Article: Avoma vs Fireflies vs AmyNote on X.
